Telemarketing Services Outsource Services

India accounts for more than 40% of the global BPO market. Of the top 10 BPO destinations in the world, five are in Asia, with India's dominant share making almost 26% of South Asian exports come from services. Within services, the most important segments are outsourcing business processes and short-term migration.

The BPO industry in India doubled in size last year, to $ 6.3 billion, and is expected to achieve annual growth of 37% over the next five years. Large multinational companies have demonstrated their growing confidence in Call Center Outsourcing and in India as an outsourcing hub by closing long-term BPO multi-million contracts with trusted Indian outsourcing service providers.

Telemarketing Services

We offshore telemarketing services include -

  • Telemarketing lead management

  • Lead Generation Services

  • Decision Maker Contacts

  • Appointment Setting Services

  • Debt Collection Services

  • Database Selling Services

  • Market Intelligence Services

  • Product Promotion

  • Research Surveys and Polling

  • Customer Satisfaction

  • Telephone and Web Based Business Development

  • Up Sell/Cross Sell Campaigns

  • Direct Mail Follow-up Services

  • Seminar Population

Telemarketing Cycle

Even before our team starts work on the project, we have an established set of steps to help us understand your needs better.

  1. We will establish a comprehensive understanding of client product, service and market positioning.

  2. Agree on the specific product that is to be promoted throughout the sales campaign.

  3. Identify the profile of target clients -

    • Industry Sector

    • Client by Employee Size

    • Client by Sales Turnover

    • SME or PLC Focus

  4. Agree on the specific sales call objectives -

    • New Client Data Capture

    • Sales Lead Generation

    • New Client Appointment Setting

    • Finalize Objection Handling

  5. Target Client Data

    • Establish Client Data Sources

  6. Agree on Geographic Strategy

    • Local Market

    • National Market

    • Sales by County

  7. Client to create draft telephone sales pitch geared to product launch and agreed call objectives.

  8. We will re-model the draft sales pitch get final approval from the client.

  9. Account Management: App for Map appoints a project account manager.

  10. Internal Training: DT's sales team complete 1 week internal training and sales pitch rehearsal.

  11. Email Configuration: Email configuration form to be completed to set up client mail at DT.

  12. Marketing Material: Client to provide marketing material if required.

  13. Sales Reporting -

    • Can be done through the web application like Sales now.

    • Disposition report to detail out the days performance.

    • Call recordings if requested will be forwarded via FTP.

    • Weekly review for performance check.

  14. Project Commences

Offshore Outbound Telemarketing Services to App for Map

Off-shore outbound telemarketing services are one of the most important services offered in Outsource2india through its highly advanced call centers. DT's telemarketing services can help you build leads, customer databases and also find new customers.

When global companies outsource telemarketing to DT, they benefit from significantly lower costs, proven process quality and access to a well-educated, computer-based, college-educated workforce with good presentation and communication skills.

Inbound Telemarketing Services

Our experience across a number of industries has provided us with the ability to customize our inbound telemarketing service to suit any situation, any business, any industry -

  • Communications

  • Pharmaceutical

  • Consumer and Industrial Goods

  • Finance and Accounting

  • Healthcare

  • Insurance

  • Retail

  • Travel & Hospitality

How are outsourcing concerns and cultural differences handled?

Each outsourced telemarketing campaign is preceded by a thorough briefing and intensive audio and video-based training. Our agents and managers are familiarized with the product, the accents and the environment in which they operate in order to guarantee the success of the telemarketing campaign.

Customers also get secure read-in and listening options that offer the added benefit of transparency and quality control. Expand your business into a dreamland via Telecalling. If you want to grow your business and strengthen customer relationships while concentrating on core activities, you will outsource your telemarketing requirements to India.

If you have a question, we have an answer. If you need something, we'll help you. Contact us anytime.