Having an efficient and fast inbound customer care is just as important as having a great product or service. If you have not been able to meet the grueling customer support requirements lately, why not consider outsourcing incoming customer support to App for Map?
We are a reputable and reputable outsourcing company that over the years has handled incoming customer service activities of various international organizations in a wide range of domains. Our high-tech infrastructure, the presence of skilled call center professionals and the use of the latest telecommunication software help us provide fast and efficient call center support and telephone answering services 24x7 tailored to your customers.
O2I's Inbound Call Center Services
We have expertise in a wide range of inbound call center services, such as -
Charge back handling services
Direct Mail /TV Response
Email Management Services
Help Desk Solutions
Insurance claims processing services
Job dispatch services
Online customer support services
Payment collection services
Real-time inventory status services
Registration of event participants & prospects
Scheduling sales demos services
Toll Free Response / Toll Free Services
Warranty registration services
Dealer Locaters and Referral Services
Directory inquiry services
Event scheduling services
Medical Answering Services
Order entry services
Product recall management
Rebate processing services
Sales Lead Qualification and Closure
Ticketing sales subscription services
Virtual Receptionist Services
Why Choose us Over Other Service Providers?
1. Professional Call Center Agents:
Our inbound call center agents have the required experience, skills, knowledge and technical know-how to handle any type of inbound customer support service and technical support.
2. Advanced Capabilities:
We have advanced reporting and market testing capabilities that give you the necessary edge in the domain. Our improved market coverage, quick reactions to market conditions, account management expertise and remote monitoring functions set us above other customer support providers.
3. Rich Experience:
At App for Map we have ample experience with more than 19 years of experience in answering different inbound customer support needs of companies in different business divisions, with which we can successfully handle almost all possible presence scenarios.
4. 24/7 Support:
We can provide your company with 24/7 inbound call center services throughout the year, so you can always be sure that your customers' calls will be answered—even on weekends and holidays.
5. Sophisticated Technology:
The call centers of App for Map in India are equipped with the latest data and voice communication systems, supported by a special internet connection, so that we can offer fast and reliable services 24/7.
6. High Quality Services:
We follow a stringent quality assurance (QA) process to ensure unmatched quality in our operations.
7. Assured Customer Satisfaction:
With our specially trained incoming support agents who manage your customer relations and answer questions about the first time calling, you are assured of complete customer satisfaction, increased customer loyalty and better customer loyalty.
Why Offshore Inbound Customer Support?
Recent research has shown that a large percentage of customers prefer live telephone answers to answering machines with pre-recorded messages because they are cold, inaccurate and impersonal. When your customers have their phone calls answered quickly by a live representative, they will definitely continue to use your product or service and stay true to your brand.
Maintaining such a well-organized incoming call center in India or another part of the world requires a huge administrative setup and a lot of time, effort and money, so most companies prefer to outsource call centers to India. Other than that, by outsourcing non-core business functions, such as inbound customer support, your company can expect -
Drastically reduce operational and infrastructural costs
Achieve higher service quality with dedicated and experienced resources
Benefit from an increase in customer satisfaction
Maximize revenue and productivity by quickly resolving customer queries
Easily expand your network and leverage on state-of-the-art infrastructure and technology of your vendor
Outsource2india – Your Ideal Partner for Inbound Call Center Solutions
We understands that satisfied customers are at the heart of every great company. Our incoming call center services help you connect with your customers 24 hours a day and handle their questions professionally and solve any problems quickly.
If you have questions about the incoming technical support process in India and want to know how to start the incoming call center in India, you can always contact our call center staff. We are committed to working as your partners to help you achieve your business goals. We believe in complete transparency and allow our customers to make informed business decisions. Calculate your staff and budget for the call center before you take the plunge!